FAQ

How can I get a discount?

When you order more than 10pieces each style, the price can be cheaper.

How about the Lead-time and Freight?

We will deliver the goods within 72 hours after receiving the customer's payment。  Custom wholesale order production time depends on the quantity of your order.  The bulk goods are usually delivered within 15 days.  Delivery time is 3-7 working days via DHL,FedEx,UPS,TNT. 

Does your product support customization? Can I put my logoon the product?

We can accecpt OEM products, feel free to send your design and logo to us.We will help to make identical products for you.

 What is the product warranty?

You are entitled to return products for repairing within 3 days of the date of delivery if it’s our fault.

Once we’ve received your return we’ll send you an email with an update.

Are your jewelry water resistant? Does that mean I can shower in them?

Most of our jewelry is 18K Gold Plated, which means yes they are water and tarnish resistant! They are perfectly safe to wear in the pool/ocean swimming etc. They are also great for working out and resistant to sweat. However we do not recommend wearing them to shower daily as the plating would come off quicker. Also avoid spraying sunscreen/perfume directly onto jewelry. 

How can I take care of my jewelry?

Our jewelry is pretty low maintenance! If you are swimming in the ocean, we recommend rinsing off the jewelry in tap water before storing so that the salt does not sit on the plating for too long. It is not a necessary step, but if you want to preserve the pieces for longer, it may help. Other than that, you can polish your jewelry with a micro fiber cloth to keep them shiny after use. 

How do I start a wholesale order?

      1‘Please send us the item number, color, quantity and style of the product               you choose on our website. Email address info@iviaprojewelry.com                         

  1.  We will give you the wholesale price according to the quantity of your orderand send PI for confirm..
  2. We will deliver the goods in about 7-15 days after you pay
  3. 4.For detailed implementation, please click wholesale enquiries and contact us.