30 Days Return
30 DAYS Return/Exchange Policy
We support a 30-days return policy.
Return & Exchange Service Procedure
STEP 1: Contact Customer Service and request return details.
STEP 2: The customer will receive an email notification once your request is approved.
STEP 3: The customer packs the package and sends it.
STEP 4: Get a refund or replacement after we receive the products.
FULL COVERAGE Return/Exchange Policy
The following reasons are covered by our 30-days FULL COVERAGE Return/Exchange Policy. (We will be responsible for the return postage fees and replacement fees)
The product customization information does not match or there’s an error in customization.
We sent the wrong order or item(s), you received any broken items, or the quality of the product you received is poor/defective.
Unclear picture rendering or lettering.
Wrong or mismatched size.
NO RETURN & EXCHANGE
The following reasons are NOT covered by our 30-day return policy. We are not liable for these issues.
Products that exceed the return processing time limit (30 days after the order is signed).
Non-quality issues for personalized products.
Products damaged by misuse, mishandling, or poor maintenance.
Items that have been washed, worn, or soiled and damaged resulting from customer handling. For safety and hygiene reasons, personal items such as underwear, swimwear, socks, etc.
Choosing the wrong size for the product.
Personal reasons due to personal taste, change of mind, etc.
Partial returns or exchange of products from a set item is not acceptable.
