Shipping & Delivery
We send our packages with YunExpress, and the delivery time is typically 5-8business days. However, the delivery time can be extended during busy periods. You can always see the expected delivery time under each product.
Please be aware that if an order is sent to a delivery address within the YunExpress, you may be subject to import duties and taxes, which are levied when the shipment reaches its destination. You are responsible for the payment of such import duties and taxes. It should be noted that IVIAPRO Jewelry has no control over these taxes, and since these taxes vary from country to country, IVIAPRO Jewelry cannot predict the amount. IVIAPRO Jewelry advises you to contact your local customs office for further information.
- I just placed the order and the payment was successful. When will it be shipped?
Please allow 3 -15 business days for processing and production time for your order to ship.
How long is the shipping time?
Orders will be shipped by "Take Send" international logistics company.
Average shipping time to Southeast Asian countries: 5 - 10 working days
Average shipping time to Europe: 6 - 12 working days
There are some uncontrollable circumstances (natural disasters, holidays, weather, etc.) that may cause shipping delays. While most packages arrive on time, some situations and delays may be experienced by our carriers. Therefore, we do not guarantee exact delivery times; delivery issues are the responsibility of the shipping company.
- Our company obtains the logistics order number and uploads it to the logistics order information page.
To track your order:
Go to https://www.17track.net
Enter the email used to place your order, then click “Check”
Click the yellow “Track” button for more detailed information.
- After the goods arrive at the customs of the importing country, the customer needs to fill in the personal information for customs declaration. If the customer needs to pay taxes and other taxes, the customs will release the imported goods after the customer pays the taxes.
- The logistics company will deliver the imported goods to the customer's address within 2-3 days after the customs receives the imported goods, and the customer will sign for it after showing the original ID card.
